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Lodge Service Adviser

We are searching for a Lodge Services Adviser to join our team. We are looking for someone to effectively market our Lodges to generate new enquiries through networking in the local community and managing the enquiry process with the objective of reaching and maintaining budgeted occupancy and revenue goals, ensuring that occupancy targets are met.

In this role, you will:

  • Be the main point of call for all show rounds for all new potential residents and their families, going the extra mile to support and guide them.
  • Build a positive and trusting relationship with all enquirers by understanding their needs and concerns and overcoming and answering any objectives.
  • Raise the profile of the Lodges and the Group within the local community, building relationships with key contacts and reporting on contacts made to senior management.
  • Effectively track every individual enquiry from the point of contact through to the final decision.
  • Ensure all enquiries are updated daily.
  • Complete a consultative selling sales training course and implement this way of working.
  • Utilising a Sales and Marketing Plan to show how the occupancy target can be achieved and in what time frame.
  • Regularly liaise with the Finance Department detailing all information required to set up payments for residents and their families, ensuring that the Finance Department has approved all paperwork and finances before the date the resident moves in.
  • Communicating new resident information to all team members, working closely with the Lodge Manager to ensure that all information is shared, and important contract documentation is in place to move-in.
  • Support the transition process for each resident, ensuring that all areas of the process are completed promptly and correctly.
  • Ensure that show suites are set up, always well maintained and in a presentable manner to Athena standards.

About You

The right candidate will be:

  • Enthusiastic and confident with a can-do, caring attitude
  • Engaging with people with the ability to easily build up rapports
  • A team player

Your Skills

For this role you must have:

  • Good communication skills
  • Good time management skills
  • Strong organisation skills
  • The ability to maintain confidentiality always

Qualifications and Experience

In this role, it is essential that you:

  • Have a proven track record with demonstratable success in sales
  • Have worked in a similar role for a minimum of 2 years
  • Have a good level of training
  • Understand the individual needs of residents and their families
  • Have experience supporting families and residents

Although not essential, it is desirable that you:

  • Have an understanding of care homes and nursing within a care home along with dementia

Employee Benefits

  • Have your birthday off on us!
  • £200 refer a friend bonus
  • Pay day advance available
  • Vibrant training, development and career prospects
  • Reimbursed DBS cost
  • Subsidised meals
  • Workplace pension scheme
  • Counselling service

As of 11th November 2021, it is mandatory for all care home staff to be vaccinated against covid-19.  Please confirm if you have been vaccinated and the dates of your vaccines.

Apply today via the application form below or send your CV, role of interest & Lodge name to recruitment@ahcg.co.uk

Personal Support Assistant

We are looking for friendly, compassionate staff who have a desire to make a difference to the lives of our residents.  In this role, you will be assisting and supporting an individual resident on a 1-2-1 basis

Personal Support Assistant

We are looking for friendly, compassionate staff who have a desire to make a difference to the lives of our residents.  In this role, you will be assisting and supporting an individual resident on a 1-2-1 basis.

Personal Support Assistant

We are looking for friendly, compassionate staff who have a desire to make a difference to the lives of our residents.  In this role, you will be assisting and supporting an individual resident on a 1-2-1 basis.

Contact Us

Our care teams are ready and waiting to hear from you.

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