Tel. 01704 535353

Essential Standards of Care

All of our lodges ensure that each of our residents receive the best levels of care and support that helps them keep their independence.

We provide the following Essential Standards of Care:

  • Treating our residents with compassion, respect and dignity
  • Allowing residents privacy in personal matters
  • Keeping our residents safe and informed about every aspect of their treatment
  • Living in welcoming, clean and comfortable and surroundings
  • Giving our residents encouragement and opportunities to live life to the fullest
  • Treating personal records confidentially, and keeping them safe and updated
  • Granting residents access to an open and honest complaints procedure to raise any issues or concerns
  • Protecting our residents from abuse or any risk of abuse and to have their human rights observed

 

About the Care Quality Commission

Our lodges are regulated by the Care Quality Commission (CQC), an independent body that assesses all aspects of social care in England. Find out more in the digital presentation below:


“The lovely staff do such a wonderful job and although my Grandad may not remember what he's just had for lunch, in the photos we can clearly see he enjoys the activities and trips offered. I'd almost go so far as to say I'm a little jealous of my Grandad's new home!”